Posts Tagged ‘college’

Building Community

It’s mid-August, which means a moment of huge staff turnover for many restaurants. College-age employees are turning in their aprons and heading back to their studies. It’s a situation that’s nearly impossible to avoid. Many restaurants can’t afford to pay a high enough wage to wait staff to entice older, year-round workers. However, beyond raising your hourly pay rate, there are other things you can do to attract workers who will stick with your restaurant through the seasons and from year-to-year. One of the least expensive, more effective ways of doing this is to create real community amongst your employees.

The importance of employee community is no secret. There are entire business that offer their services to help companies’ team building efforts. The cliche is the company day of team-building in the woods, where employees participate in trust falls, rope climbing and other bond-building activities. But you don’t have to go to such lengths to create a sense of community amongst your restaurant staff. Instead, consider the little things you can do to make your employees feel that they are part of a family. Celebrate individual birthdays. Hold staff meetings in which you encourage everyone to share new ideas and voice problems. Hold a staff cookout or movie night once in a while.

If your workers feel a personal connection to your restaurant, they are much more likely to make an effort to hold onto their jobs. Students who go to college in the area will consider how they can find time for their studies while continuing to wait tables. Others who go to more distant colleges will want to return to work next summer when classes are over, making your hiring process much easier in the spring. They may even ask you about rehiring before leaving for school. Workers who enjoy their jobs and are happy with their employers are not only more likely to stick around, they also tend to work harder to help the business succeed.

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The College Student Employee

August will soon be upon us, and for many restaurant owners and managers that means that they are probably going to lose a good chuck of their college aged employees.  They will be returning to school and that presents the hassle of having to hire some new college students to take their place.

There are many difficulties when it comes to hiring college students, as many of you restaurant owners out there probably already know.  One of the major difficulties is having to work around their schedules during the fall and holidays.  Your goal should always be to work with them the best that you can, but you can’t make everybody happy.  You’ll have to give and take a lot and maintain a line of open communication with them so that you always have a up to date schedule for them. Not only will it make your life easier, but it will also help your employee to feel respected.  Thus, getting a better work performance from them while they are working at your restaurant.

College students are also typically the employees that use their cell phone a lot while working and love to get a free meal by grazing in the kitchen.  While it is okay to be give warnings about these behaviors, you still need to set the standard of behavior for them and challenge them to adhere to it.  Help them to understand why it is bad for business for them to behave in that way.  Let them know, in a respectful way, that they are not above adhering to the restaurant business standards.  This will enable them to be a successful college aged employee for you.

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Avoiding High Turnover in the Restaurant Business

The restaurant business is renown for their high turnover rate.  It’s a popular business for college-aged people to work in, and typically they move on once they graduate.  Also, the restaurant can be a high-stress workplace that a lot of people can’t function well in.  Another reason is that the restaurant business is not a high-paying industry for employees.  Therefore, there needs to be some proactive measures taken to change this high turnover rate in spite of these issues.

There are many ideas for improving the turnover rate of the restaurant business.  One of them starts with the kind of people you hire.  Most people are happier in the work place when they feel like they have ownership or are highly needed and appreciated.  This is a task that the managers can take proactive steps in by creating a positive work environment and putting incentives in place to motivate their team.

For example, set sales goals for your team to reach and when they do give them a gift card to their favorite store, movie tickets, or a bottle of wine.  Anything that you think will help motivate them will work.  Get to know your employees so that you’re not offering an incentive that no body wants or cares about.  Also, a good way to create and maintain a positive work environment is to empower your employees with your encouragement.  For every criticism you make, say three to five positive things about their work performance.  It will make a huge difference, and in the end will lower your turnover rate because your employees will enjoy working there.

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